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NEW YORK, /PRNewswire/ -- Verizon FiOS customers now have direct access to an application that performs many of the same setup, management and troubleshooting functions that previously required assistance from a help desk representative.

Back-office systems and information resources have been integrated to create a tool that operates with point-and-click simplicity to perform functions like configuring a new PC to work on a home Wi-Fi network, setting up e-mail accounts, and automatically fixing Internet access or video problems.

"Many service requests, either for feature or function setup or operational issues, can now be resolved without a phone call," said Bill Foshay, senior vice president, Verizon Telecom regional operations. "Nothing could be simpler -- and you need no technical skills whatsoever. In many cases, you just click on the appropriate icon and the system does the rest. It's like assigning one of our agents to each customer's home, and it's faster than any other form of service interaction."

Aptly named the Verizon In-Home Agent, the new tool leverages the unique capabilities of the Verizon FiOS network to provide help with support issues — within a single application — for Verizon FiOS customers. The home network connects the PC, broadband home router, set-top box and TV in FiOS-enabled homes and links to various Verizon operating systems and information resources.

Subscribers can easily set up new wireless PC connections and e-mail accounts or initialize their broadband home router; order or reauthorize subscription TV channels; modify phone features and access voice mail accounts; retrieve instructions for phone or e-mail features; and obtain step-by-step instructions for setup issues, just as if they were being walked through the steps by an agent on the phone.

In addition to the In-Home Agent, Verizon also has introduced a series of "quick codes" on the TV screen that, when utilized, can quickly identify and resolve a customer's FiOS TV problems or subscribe on the spot to many video options.

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