• Etisalat had selected Ericsson to enable billing and customer interaction flexibility with its subscribers and enterprise customers in Egypt.
  • Mobile Broadband Charging and Charging System 5.0, Ericsson’s most advanced real time charging system, now serve Etisalat customers with customized services functionality.

Ericsson and Etisalat Egypt have announced the successful completion of their business support system (BSS) project to enhance the operator’s billing flexibility, and provide more service options to its data subscribers and enterprise customers in Egypt. A celebration was held as part of Ericsson’s Networked Society forum in Dubai.

As part of the agreement, Ericsson provided consulting and systems integration expertise for the operator to support service development and make best use of new and innovative services based on Ericsson’s Charging System 5.0 (CS 5.0) and Mobile Broadband Charging (MBC). In addition, Ericsson provided proactive support services allowing Etisalat to offer improved network availability and customer experience to maintain a high level of service quality

“As a company that believes in everywhere connectivity, we have always sought to create a future where our customers’ access to services is not limited by time, device, distance or rate plans. As such, our values are very much in line with Ericsson’s vision of the Networked Society,” said Khalid Al Mansouri, Etisalat Egypt’s Chief Information Officer

“Our strategy, combined with Ericsson’s expertise in consulting, systems integration, delivery platforms and best in class system support, continues to ensure that we are able to provide our customers with a broad selection of customized services with best in class service quality. With the Ericsson partnership we are continuing the process of transforming our business,” added Khalid Alkaf, Etisalat Egypt’s Head of IT Operations and Intelligent Network Support.

Ericsson’s Charging System 5.0 and Mobile Broadband Charging enable operators to provide end users more flexibility and to meet individual demands by managing subscriber accounts on different terminals with real time alerts, personalized features, promotions, rate plans and cross-product bundles for a variety of services.

“The days of the one-size-fits-all billing model are long gone and operators are now able to offer personalized price plans and service bundles, in real time, to meet distinct subscriber needs and remain competitive. This latest partnership between our companies is testament to Etisalat’s commitment to ensuring its subscribers get the best possible service. By adopting a customer-centric approach in its business strategy, Etisalat is preparing for the Networked Society of tomorrow.” said Isil Yalcin, President of Ericsson North East Africa Unit.

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