Philadelphia, PA – Alteva (previously referred to as WVT Communications Group), the parent company of leading cloud communications pioneers, announces that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva’s industry leading communications service platform.  The expansion provides Alteva’s Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base.

Alteva’s turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:

  • 24 x 7 x 365 live support from highly trained technical support engineers based in the United States.
  • Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard.
  • Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies.
  • Enhanced customer experience to reduce customer churn.

“Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers,” comments William Birnie, Chief Marketing Officer at Alteva. “First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission.”

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