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IT Departments Get Some Relief with Automatic Password Reset

Thu, 04/03/2008 - 10:21am
Nuance Communications, Inc., a provider of speech solutions, has released its Automatic Password Reset module, to reduce the burden of simple tasks on IT help desks and increase employee productivity across the enterprise. Today, password changes within an organization account for the majority of calls into a help desk, costing approximately $10 to $20 per call on average, according to analyst firm Gartner. When employees have issues remembering or resetting passwords, it produces a bottle next effect as call after call for help from employees come in to access email, voicemail and a host of critical applications.

With Nuance's Automatic Password Reset, employees can reset security passwords for any networked device or application simply by using their voice and the company's telephony system. Automatic Password Reset utilizes voice biometrics that securely identifies the caller in the system and allows for computer and other passwords to be changed, thereby eliminating many of the simple calls to the help desk and allowing them to focus on more complex issues.

"IT productivity is a very important issue for today's corporate management as consumer privacy and compliance move into the spotlight and organizations are faced with ensuring employees have access to the data they need both on a personal and professional level," said Lynda Kate Smith, vice president and general manager of the Care Business at Nuance. "Nuance's Automatic Password Reset module helps streamline businesses by leveraging highly-evolved voice recognition technology to ensure password reset requests are executed on the individual's level, reducing employee's need to contact the IT help desk."

The Nuance Automatic Password Reset module is part of Nuance's Employee Productivity Suite (EPS), a host of solutions aimed at leveraging voice biometrics to make enterprises more efficient and employees more self sufficient. EPS is based on Nuance's SpeechAttendant solution which has over 2,000 deployments worldwide. It includes four key modules; Internal Dialer Automated Password Reset, Emergency Notification and SpeechAttendant.

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