Quality Electronic Components, Superior ServiceTruly Unique
From its inception in 1972, Digi-Key has set the pace when it comes to service in the distribution industry.
Today, Digi-Key represents one of the fastest-growing electronic component distributors in the United States. The stimulus for this growth is Digi-Key's customer-centered business philosophy. Simply states: to provide the customer with the absolute best service possible.
Digi-Key is unique in many ways that translate into better service to the customer:
1. Catalog is updated and expanded every 90 days to accommodate constant product line expansion and current, up-to-date pricing.
2. No outside sales force. You contact Digi-Key at your convenience.
3.Serves an international market (76 countries in all) from a single location which translates into maximum operational efficiencies.
4. A "fill-rate" of 90% or better provides "off-the-shelf" delivery and consistently earns Digi-Key #1 ratings for Availability of product among distributors.
5. The best turnaround-time in the business. Digi-Key provides Same-Day Shipment on all orders entered by 5:00 pm central time (all delivery options); by 7:00 pm central time (all UPS delivery options, including next-day delivery); and 8:00 pm central time (UPS 2nd/3rd-day and surface delivery options).
Once the phone rings, Digi-Key's leading-edge operational efficiencies go into effect. With 120 inbound WATS lines serving the United States and Canada, the customer is provided with real-time stock status and order entry. They have instant access to hundreds-of-thousands of transactions by tapping into a state-of-the-art computer system able to perform millions of instructions per second and support more than 600 active, on-line terminals.
An intelligent conveyor system is the basis for a fulfillment system among the most efficient in the entire world. Fully supervised by Digi-Key's host computer, this highly automated approach to order fulfillment allows orders to be processed in 30 minutes or less. To assure quality every step of the way, the entire process from order entry-to-shipping is ISO9002 certified! It is this unparalleled commitment to service that distinguishes Digi-Key from other distributors.
The results of Digi-Key's operational efficiencies are perhaps best measured by the company's widespread industry recognition in the past several years. Independent research conducted over the past several years reveals Digi-Key's leading-edge position in several key areas of performance among the more than 1,300 distributors in the electronic component marketplace.
Rated #1 for Availability of Product
Rated #1 for Order Accuracy
Rated #1 for On-Time Delivery
Rated #1 for responsiveness
Rated #1 for Pricing
Rated #1 Engineer's Preference
Rated #1 Overall Performance
Digi-Key's website also earns top honors:
Rated #1 for Value of Overall Content
Rated #1 for Product Search Engine
Rated #1 for Product Order Mechanism
Rated #1 for Organization for Site
Rated #1 for Ease of Navigation
Rated #1 for Access Speed
Rated #1 for Preference
purchasers and engineers agree, when evaluated head-to-head with other distributors, Digi-Key is the leader when it comes to service.
Digi-Key's unique combination of quality products, unparalleled operational efficiencies and industry recognized performance are the basis for a level of customer service that is virtually unsurpassed.
According to the Digi-Key president Mark Larson, "The key to Digi-Key's success depends on a team of talents employees, staff and management dedicated to making Digi-Key the best. Supporting the people that make Digi-Key what it is, is a commitment to the systems and technology that enable us to continually 'raise the bar' on the level of service we offer our customers. It's that combination that makes Digi-Key truly unique."
Put this combination to work for you today!
Digi Key Corporation
701 Brooks Ave. South
Thief River Falls, MN 56701