CTI Group Release ‘Advanced’ Solution for Carrier Based Mobile Recording

Thu, 02/20/2014 - 3:02pm
CTI Group

CTI Group (Holdings) Inc. announced the release of SmartInteraction Suite, which now provides telecom service providers operating hosted call recording via SmartInteraction Suite with important enhancements to the products recording and storage capabilities. Rigorous scale testing was undertaken prior to release and the solution has now been proven to perform in the very largest multi-tenant carrier environments where over a billion transactions are recorded per month and tens of thousands of concurrent transactions have to be processed. This latest fusion of innovation and functionality is a direct result of close collaboration with a number of CTI Groups Global Tier 1 Mobile Carrier customers.

This latest release delivers:

  • Improved mobile communication recording functionality for network operators.
  • Increased storage capabilities at a granular yet manageable level.
  • Improved core performance and scalability for the very largest carrier grade environments.

The recording capability of the platform is now greatly enhanced and incorporates the ability to capture a variety of text communications. This latest enhancement will be particularly important to mobile carriers wishing to offer mobile recording as a service as regulations require both voice and text-based communications to be recorded. Additional functionality within the solution means that mobile carriers are now supported when using the AMR-NB and AMR-WB mobile codecs.

The storage options for recorded transactions have been significantly improved to support per-group storage policies. This enables the Service Provider to create flexible storage options for clients, for example in countries where regulations state that recordings cannot be moved outside of borders, or in regulated markets where remote storage is required.

Trevor Davis, Head of Products at CTI Group, commented that “We have succeeded in delivering another raft of market leading features which greatly improve our product for the carrier market. Our solution was built from the ground up on carrier-grade architecture and designed to provide five-9s availability and reliability, which means it is fully compliant for industry standard regulations such as PCI DSS, Dodd Frank, HIPPA, MiFID and FCS. As service providers see the number of interactions they have to process, store and record increase daily, the need for a robust industry standard mobile communication recording solution was clearly evident. We are already seeing increased demand for this latest version of our product as Service Providers migrate to Cloud based installations for all their customer sectors.”

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