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AiTech Improves Customer Value With CTI Group’s Hosted SmartRecord Solution

Wed, 09/25/2013 - 4:03pm
CTI Group

CTI Group (Holdings) has announced that AiTech has elected to use SmartRecord as their call recording solution across their BroadWorks Hosted PBX platforms.

SmartRecord provides Telcos and Service Providers with a call recording solution that they can host and offer out as a value-added service, complimenting their core hosted PBX and SIP trunking services, and increasing annual revenue per user (ARPU). AiTech selected SmartRecord specifically for this reason and because it is certified by BroadSoft, fully integrates with their BroadWorks system and shares many of the same platform architectural principals.

SmartRecord is currently deployed at over 60 BroadSoft Service Providers, across four continents. It allows those Service Providers to offer their indirect and direct customers with a recording solution that is suitable for regulatory recording for those companies that need to meet compliance standards such as PCI DSS (Global), ISO 9001 (Global), FCA (UK), MiFID (Europe), HIPAA (USA), and SAS-70 (USA).  It also provides recording for the purposes of liability protection and for call center environments, where a number of additional value-add modules are available on top of the core recording system.
 
“We are continuing to experience substantial growth from our call recording solution and innovative partners like AiTech are a big reason for this. The power of such technology partnerships delivers many customer benefits as they help to protect and expand a customer’s original investment, as well as ensuring customers benefit from the latest R&D.” says Randy Sorensen, VP of Sales & Marketing at CTI Group. “This is a highly competitive integrated solution, with great customer benefits and we are looking forward to working with AiTech as they continue on their innovation path.”

“We are delighted to be working with CTI Group to further enhance our Hosted PBX application. This partnership shows our commitment to enhancing our offering for our service providers and business users by providing an industry leading, real-time recording and analytics solution,” said Greg Lohrenz, Chief Executive Officer, AITech. “Utilizing CTI Group’s hosted recording and analytics solution demonstrates our ongoing commitment to innovation as we continue to provide our wholesale and retail partners with the technology to successfully compete in the VoIP market space.”

AiTech’s new hosted call recording proposition will be launched at the Comptel PLUS Convention and Expo, at the Gaylord Palms in Orlando, 23 – 26 September 2013. Teams from AiTech and CTI Group will be in attendance on booth 624 at the event.

For information, visit: www.ctigroup.com.

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