First On-Line, Business-to-Business and Business-to-Consumer Technical Services Solution

Thu, 07/15/2010 - 7:17am
DALLAS, /PRNewswire-FirstCall/ -- Firedog, the former exclusive technology service company for Circuit City, was today introduced as the first on-line direct-to-business and direct-to-consumer offering from Flextronics, a leading Electronics Manufacturing Services (EMS) provider.

Flextronics Retail and Technical Services (RTS) business unit, which provides in-store, in-home, phone-based and web-based installation, maintenance and support services for electronic products, will combine Firedog's premium technical service solutions with its existing design, manufacturing and service expertise across technologies and products ranging from personal computers, servers and mobile phones to televisions, Voice over Internet Protocol (VoIP), surround sound, and wireless fidelity (Wi-Fi).

The combined offering of Firedog and Flextronics RTS delivers state of the art connected home and business solutions for all electronic solutions and a superior service experience for OEMs, retailers, carriers, consumers and small to medium businesses.

"Firedog is a natural extension to the end-user services we offer through RTS, where we provide high-quality service and technical support to small- to medium-businesses, enterprise and consumers on behalf of our OEM, retail and carrier customers," said Caroline Dowling, president of Flextronics RTS. "The addition of Firedog increases our ability to provide a superior technology service experience direct to the home, to the office or remotely."

Firedog delivers unparalleled knowledge of the most current technologies and offers a simple and effective approach to customers seeking technical assistance. Firedog services are currently available throughout the United States.


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